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Privacy Policy

What data do we collect?

When you create an account, purchase a product, contact us or participate in an online survey, we may collect a variety of information, including your name, delivery address, phone number, email address, IP address and credit card information.

What do we do with it?

We’ll use the information that we collect in the following ways:

  • Process payment and deliver products to you for any orders you place
  • Keep you updated on our latest product announcements and upcoming events
  • Improve your personalised shopping experience on our website
  • Reply to your enquires when you contact us
  • Internal auditing, data analysis, research and anti-fraud purposes

Who do we share it with?

We’ll never sell or share your personal information with other businesses or third parties. So we can provide our services, such as process payments and deliver products, we may use certain third party processors. For a list of third party processors we use, please see our sub-processor listing.

If Glued to Music is acquired by or merged with another company we’ll notify you well before any information about you is transferred and becomes subject to a different privacy policy.

How long do we keep it?

When you contact us, we’ll keep that correspondence for future reference. When you buy a product from us, we will keep information about you and your purchase for as long as it is necessary to provide our services to you and to comply with our legal and contractual obligations. Other information you volunteer, like surveys, we’ll keep for as long as it makes sense.

How do we protect it?

All data transmitted to and from our servers is encrypted and sent using HTTPS. Our backups are encrypted using AES-256. All payments are transmitted, stored, and processed securely on a PCI compliant network. We monitor and alert on anomalous activity. Our software infrastructure is updated regularly with the latest security patches. We follow industry best practices and security guidelines.

What cookies do we use?

We use cookies to distinguish you from other users on our website. This allows us to provide features such as the shopping basket, keep your visit secure from cross-site forgery, and improve your personalised shopping experience. By continuing to use the website, you are agreeing to our use of cookies.

When will we change this privacy policy?

Any changes we make to our privacy policy will be posted on this page. We’ll notify you about significant changes by emailing you or by placing a prominent notice on our website.

Questions about this privacy policy? Please get in touch and we’ll be happy to answer them.