Terms and Conditions
You have the right to cancel your order or return a product for any reason. To return a product purchased from the Glued to Music store, simply return the product with the original receipt and original packaging to us within 30 calendar days after the date you, or a person indicated by you, acquired physical possession of the product.
Once we receive the product we’ll provide you with a refund based on the original payment method within 10 calendar days.
All returned products remain your responsibility during transit and until they have been received by us.
Your product must be returned complete, unused and in ‘as new’ condition. It should be returned with the original box, packaging and accessories. If the product is damaged, we may offset the amount of your refund by the diminished value of the product. Any free or bundled gifts received with the product must also be returned.
We will refund all costs paid by you associated with the product, except for delivery costs. In the case where the product delivered is incorrect or faulty we will refund your return delivery costs up to the value of Royal Mail Signed For® 1st Class service.
Please note that you may not return the following, except in case of defect or lack of conformity:
- Glued to Music Gift Cards
- Services, like gift packaging
- Sealed computer software that was unsealed after delivery
For complete details on how to return a product purchased at the Glued to Music store, please visit the Returns & Refunds help page.
Pricing and Price Reductions / Corrections
Glued to Music reserves the right to change prices for products displayed on the Glued to Music store at any time and to correct pricing errors that may inadvertently occur. Any price changes will not affect an order that has already been accepted by Glued to Music. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you.
Some of the products we stock are supplied sealed in packaging and therefore you may receive an item as part of your order that has previously been opened. We will occasionally open sealed packaging in order to photograph products or spot check quality control. Unless otherwise stated we guarantee all products you receive as part of your order are brand new and unused.
Order, Order Acknowledgement and Order Acceptance
To place an order for products at the Glued to Music store, you can visit the store website, and then simply add the products you wish to your shopping basket, check out (using your chosen payment method) with your Glued to Music account, and have your products shipped to you or to a person designated by you. You will be given an opportunity to review your order prior to submitting it.
PayPal, Apple Pay, Google Pay, and the following credit and debit cards can be used as payment:
- American Express
When paying for your order you’ll be asked to enter your payment details as part of the ordering process, and you’ll find further instructions when you place your order. Once you have placed your order, we will provide you with an order number.
Within a few minutes after we receive your order, we’ll email you an order confirmation. As with the order number, the order confirmation email does not signify our acceptance of your order; we are simply confirming that we received your order. Once we have processed your order and prepared it for shipping, we will send you an email stating that we have accepted your order, which will include the shipment details. The decision to accept your order is in our sole discretion. Because we want to make sure that we have your product available, we won’t accept your order until we have prepared your product for shipping. In most cases, this will be within twenty-four hours for products that are in stock.
Shipping & Delivery
The Glued to Music store offers a standard delivery options. The standard delivery is free of charge for any order exceeding a certain amount. For orders below this amount, shipping fees will apply. Please visit the Dispatch & Delivery help page for the current shipping rates and fees. Your order will be shipped once all products of your order are available for a bundle delivery. Orders will not be accepted and products will not be delivered to any address outside the United Kingdom.
Please review the Dispatch & Delivery help page to learn more about how and when you will receive the products you purchased from the Glued to Music store. Please note that the actual delivery of your order can be impacted by many events beyond Glued to Music’s control once it leaves our facilities. We will, however, notify you of any significant delays, and work with you to ensure a smooth delivery.
As Glued to Music takes care of the dispatch of the products you purchase on the Glued to Music store, the risk of loss or damage to the product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s).
This contract is subject to applicable export control laws. You may not export any product purchased from the Glued to Music store to another country if prohibited by export control laws. If you do plan to export any products to another country, you must obtain any legally required export licences (or other government approvals) prior to doing so.
Product Availability and Limitations
Given the popularity and/or supply constraints of some of our products, Glued to Music may have to limit the number of products available for purchase. Glued to Music reserves the right to change quantities available for purchase at any time, even after you place an order, provided Glued to Music has not yet accepted your order.
The Glued to Music store offers the following payment methods: PayPal, Apple Pay, Google Pay, credit or debit cards.
If you are paying by credit or debit card, when you submit your order, we will block up to the total amount of the order on your card. If we do not receive authorisation from your credit or debit card issuer, your order will not be accepted. Your credit or debit card will be charged once we accept your order.
We reserve the right to verify the identity of the credit or debit card holder by requesting appropriate documentation.
To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions, you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to registered Credit Reference Agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, only in connection with purchases made by credit or debit card, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.